SIAN GISSING 

 

Sian Gissing Global Holdings Ltd
Trading as Sian Gissing Strategic Legal Consultancy

Last updated: 27 July 2026

1. About us

1.1 Business identity

The website www.siangissing.com (“Website”) is owned and operated by Sian Gissing Global Holdings Ltd, a company registered in England and Wales (“Company”, “we”, “us” or “our”).

Sian Gissing Strategic Legal Consultancy is a trading name of Sian Gissing Global Holdings Ltd.

Registered office:

128 City Road
London
England
EC1V 2NX
United Kingdom

Company number: 17138981

Email: legal@siangissing.com

1.2 These Terms

These Terms and Conditions (“Terms”) govern:

• your access to and use of the Website;
• enquiries and appointments;
• strategic consultancy services;
• legal-information, legal-research and educational services;
• coaching, courses and online programmes;
• digital products and downloadable resources;
• physical products, where offered;
• any other product or service purchased from us.

By accessing the Website, placing an order, booking a consultation or using a Service, you agree to these Terms.

1.3 Related policies

These Terms should be read alongside our:

• Privacy Policy;
• Cookie Policy;
• Cancellation and Refund Policy;
• any product or service description;
• any written scope, booking confirmation or engagement information sent to you.

If there is an inconsistency, any specifically agreed written scope will take priority for that Service, followed by these Terms.

2. Regulatory status and nature of the Consultancy

2.1 Not a regulated solicitors’ practice

Sian Gissing Strategic Legal Consultancy is not a solicitors’ practice and is not authorised or regulated by the Solicitors Regulation Authority (“SRA”), the Bar Standards Board or another approved legal-services regulator.

Sian Gissing does not hold herself out as a practising solicitor or barrister.

The Company does not suggest that it has SRA approval, accreditation, authorisation or supervision.

2.2 Nature of the Services

Subject to the agreed scope, the Consultancy may provide:

• strategic legal consultancy;
• general legal information and education;
• legal and factual research;
• practical analysis of a client’s circumstances;
• document organisation and non-reserved document support;
• assistance identifying issues, risks and available options;
• commercial and dispute strategy;
• support preparing to instruct a solicitor, barrister or other professional;
• signposting to appropriately qualified professional advisers.

2.3 Reserved legal activities

The Consultancy does not undertake reserved legal activities unless expressly delivered through an appropriately authorised person under a separate written arrangement.

The Consultancy does not ordinarily:

• conduct litigation on a client’s behalf;
• issue or manage court proceedings as the client’s legal representative;
• exercise rights of audience;
• represent clients in court;
• prepare reserved instruments;
• undertake probate activities;
• administer oaths;
• provide regulated immigration advice;
• provide regulated claims-management services;
• undertake any other activity reserved to an authorised person.

The Legal Services Act 2007 distinguishes reserved legal activities from legal work that is not reserved and restricts unauthorised persons from carrying on reserved activities.

2.4 No solicitor-client relationship

Purchasing or receiving a Service does not create:

• a solicitor-client relationship;
• a barrister-client relationship;
• a legal retainer with an authorised law firm;
• a fiduciary relationship beyond any duty arising expressly under these Terms.

Communications with the Consultancy may not attract legal professional privilege in the same way as communications with an authorised solicitor or barrister.

2.5 Voluntary professional values

Although neither the Company nor Sian Gissing is authorised or regulated by the SRA, the Consultancy voluntarily seeks to conduct its work consistently with professional values including:

• honesty;
• integrity;
• independence;
• confidentiality;
• competence;
• fairness;
• equality, diversity and inclusion;
• respect for the rule of law;
• avoiding misleading statements;
• treating clients with dignity and respect.

This is a voluntary commitment. It does not mean that the SRA Code of Conduct formally applies to the Consultancy or that the SRA regulates or supervises the Company. The SRA’s Codes govern authorised firms and regulated individuals.

2.6 Regulatory protections

Because the Consultancy is not an SRA-authorised firm:

• the SRA Compensation Fund does not ordinarily apply;
• SRA minimum professional-indemnity requirements do not apply;
• the Legal Ombudsman may not have jurisdiction solely because you purchased a Service from us;
• regulatory protections available to clients of an authorised law firm may not be available.

You should consider these distinctions when deciding whether the Consultancy is suitable for your matter. The SRA itself emphasises that clients of unregulated organisations should understand whether services are regulated and what protections are unavailable.

3. Scope of the Services

3.1 Agreed scope

The scope of each Service will be determined by:

• the relevant Website description;
• the consultation duration;
• information supplied through the intake form;
• any written scope or quotation;
• any limitations communicated before or during the Service.

A standard consultation does not include unlimited research, extensive document review, correspondence drafting, ongoing advice or representation unless expressly stated.

3.2 Information and strategic opinion

Any information, research, observations or strategic opinions provided are based on:

• the information and documents supplied by you;
• the law and publicly available material reviewed;
• the agreed jurisdiction;
• the scope and duration purchased;
• the time reasonably available to prepare;
• any assumptions expressly identified.

3.3 No guaranteed outcome

We do not guarantee:

• the outcome of litigation, negotiation, complaints or applications;
• that another lawyer, court, regulator or authority will agree with a view expressed;
• the success of a strategy;
• that information supplied by you is accurate or complete;
• that every legal issue will be identified during a limited consultation;
• any particular financial, commercial or personal result.

3.4 Independent legal advice

You are encouraged to take any research, strategy, information or opinion provided by the Consultancy to an appropriately authorised solicitor or barrister for confirmation or a second opinion where necessary.

You should obtain regulated legal advice where:

• proceedings have started or are contemplated;
• a court hearing or limitation deadline is approaching;
• formal representation is required;
• a reserved legal activity is involved;
• significant assets, liabilities, children, liberty or reputation are at risk;
• the matter is highly complex or disputed;
• privileged advice is required;
• the matter concerns a jurisdiction outside the agreed scope.

3.5 Your decision

You remain responsible for deciding:

• whether to act on any information;
• whether to settle, litigate, negotiate or take no action;
• whether to instruct an authorised professional;
• whether to obtain tax, financial, medical or other specialist advice.

4. Excluded professional advice

4.1 No regulated financial advice

The Consultancy does not provide regulated:

• financial advice;
• investment advice;
• asset-management services;
• pension or mortgage advice;
• insurance advice;
• credit advice;
• portfolio recommendations.

Any discussion concerning wealth, assets, investments, trusts, businesses or financial arrangements is limited to general legal-information, educational or strategic considerations.

You should consult an appropriately authorised financial adviser where regulated financial advice is required.

4.2 No specialist tax advice

The Consultancy does not provide regulated or specialist tax advice.

Tax consequences can depend upon residence, domicile, citizenship, ownership, business structure, asset location and personal circumstances. You should consult an appropriately qualified tax adviser before implementing tax, trust, succession or estate-planning decisions.

4.3 No medical or mental-health advice

Nothing provided through the Website, social media, coaching, education or Consultancy Services constitutes medical, psychiatric, psychological or therapeutic advice.

You should consult an appropriately qualified healthcare professional where necessary.

4.4 Trusts, wills and estates

The Consultancy may provide general research, education and strategic discussion concerning trusts, succession and estates.

Unless expressly arranged through an authorised professional, the Consultancy does not:

• draft or execute wills;
• prepare or submit probate applications;
• perform reserved probate activities;
• provide specialist inheritance-tax advice;
• act as executor, trustee or personal representative;
• determine the validity of a will or trust;
• represent a party in contentious probate proceedings.

5. Eligibility and acceptable use

5.1 Capacity

By purchasing from us, you confirm that:

• you are at least 18 years old;
• you have legal capacity to enter into a contract;
• information you provide is accurate and complete;
• you are authorised to act for any company or other person you represent;
• your use of the Website and Services is lawful.

5.2 Website use

You must not:

• misuse the Website;
• introduce viruses or malicious code;
• attempt unauthorised access;
• interfere with Website operation;
• make fraudulent purchases;
• impersonate another person;
• submit unlawful or knowingly misleading information;
• use the Services to facilitate crime, fraud or abuse.

We may suspend or restrict access where reasonably necessary to protect the Website, Company, clients or other users.

6. Orders and formation of contract

6.1 Invitation to treat

Products and Services displayed on the Website constitute an invitation to treat and not a binding offer by the Company.

6.2 Your offer

When you submit an order and payment, you make an offer to purchase the selected Product or Service subject to:

• these Terms;
• the relevant description;
• any applicable policies;
• availability;
• conflict, scope and suitability checks.

6.3 Acceptance and contract formation

A legally binding contract is formed when:

1. you submit your order and payment;
2. payment is successfully authorised or received; and
3. we issue an order or booking confirmation accepting the order.

Payment is the consideration for the Product or Service. Your order constitutes the offer, and our confirmation constitutes acceptance.

An automated acknowledgment stating only that an order has been received may not constitute acceptance if it expressly says otherwise.

6.4 Suitability and conflict review

Acceptance of payment does not prevent us from conducting a subsequent:

• identity check;
• conflict check;
• scope review;
• jurisdiction review;
• regulatory or compliance review;
• suitability assessment.

If we determine that we cannot properly provide the Service, we may:

• decline the engagement;
• restrict or redefine the scope;
• recommend another professional;
• cancel the booking;
• refund the undelivered Service.

6.5 Right to refuse or cancel

We may refuse, suspend or cancel an order where:

• payment cannot be authorised;
• fraud or unauthorised use is suspected;
• incorrect pricing or product information appears;
• the Service is unavailable;
• a conflict arises;
• the matter falls outside our competence or scope;
• the matter requires reserved or regulated work;
• sanctions or compliance concerns arise;
• you behave abusively or dishonestly;
• local law makes provision of the Service inappropriate.

6.6 No expansion by informal communication

Emails, direct messages, social-media exchanges, informal discussions or documents sent to us do not expand the agreed scope unless we expressly confirm the change in writing.

7. Consultations and appointment bookings

7.1 Payment

Consultations must be paid for in full at the time of booking unless otherwise expressly agreed in writing.

7.2 Appointment confirmation

An appointment is reserved only once:

• payment has been successfully processed;
• the date and time have been selected;
• a booking confirmation has been issued;
• you have accepted these Terms.

7.3 Intake information

You must provide complete and accurate information, including:

• your full legal name;
• your contact details and location;
• the relevant parties;
• the area and jurisdiction of the matter;
• existing proceedings;
• hearing dates and deadlines;
• current advisers or representatives;
• your desired outcome;
• relevant documents and material facts.

Failure to disclose relevant information may limit the usefulness of the consultation or cause us to cancel it.

7.4 Conflict checks

You must provide the names of all relevant individuals, organisations and representatives so we can conduct a reasonable conflict check.

We may decline or restrict a Service where:

• a conflict exists;
• confidential information belonging to another client may be affected;
• accepting the matter would create an ethical or practical difficulty.

Conflict-checking and protection of confidential information are recognised as important safeguards in client-service systems.

7.5 Documents

Unless otherwise agreed:

• documents must be submitted at least 48 hours before the consultation;
• no more than the stated or agreed volume will be reviewed;
• extensive document review is not included in a standard consultation;
• large bundles, complex chronologies or additional research may require a separate fee;
• documents submitted late may not be reviewed before the appointment.

You must identify the most important documents and the questions you want addressed.

7.6 Online meetings

Online consultations may take place using Zoom, Google Meet or another agreed platform.

You are responsible for:

• joining at the correct time;
• checking your time zone;
• using a suitable device and stable internet connection;
• joining from a private and appropriate location;
• keeping meeting links confidential.

7.7 Recording

You must not record, transcribe, photograph, livestream or distribute any consultation without our prior written consent.

Where a transcription or recording function is proposed, all participants must be informed and appropriate consent obtained.

7.8 Rescheduling

You may request to reschedule by giving at least 48 hours’ notice before the scheduled start time.

Rescheduling:

• is subject to availability;
• is ordinarily limited to one change per booking;
• does not entitle you to an immediate or specific replacement date;
• may be refused where repeated changes occur.

7.9 Late cancellation

Subject to your statutory rights:

• cancellations made less than 48 hours before the appointment are ordinarily non-refundable;
• missed appointments are ordinarily non-refundable;
• failure to supply information or documents does not automatically entitle you to a refund;
• arriving late does not extend the scheduled end time.

7.10 Cancellation by us

We may cancel or reschedule due to:

• illness or emergency;
• conflict or suitability concerns;
• missing information;
• technical or operational issues;
• abusive or inappropriate conduct;
• regulatory or jurisdictional restrictions.

Where we cancel and cannot provide a reasonable alternative, we will refund the amount paid for the undelivered Service.

8. Consumer cancellation rights

8.1 Statutory rights preserved

Nothing in these Terms excludes any consumer right that cannot lawfully be excluded.

Distance contracts may carry statutory pre-contract information and cancellation requirements, including a 14-day cancellation period in applicable cases.

8.2 Services beginning during the cancellation period

Where you request that preparation or performance begins before the end of an applicable statutory cancellation period, you expressly request that we begin work immediately.

Preparation may include:

• intake review;
• conflict checking;
• document review;
• research;
• correspondence;
• appointment preparation;
• administration specific to your matter.
• KYC, AML, ID checks.

Where permitted by law, if you cancel after performance has begun, you may be required to pay a proportionate amount for work already completed.

If a Service has been fully performed following your express request and acknowledgment, your statutory cancellation right may end where the law permits.

8.3 Recommended checkout acknowledgment

You may be asked to confirm:

I expressly request that Sian Gissing Global Holdings Ltd begin providing the Service before the end of any applicable cancellation period. I understand that I may be required to pay for work already completed and that, once the Service has been fully performed, I may lose my statutory right to cancel where permitted by law.

8.4 Faulty or misdescribed Services

Nothing in the late-cancellation policy affects any remedy available where a Service:

• is not provided with reasonable care and skill;
• is materially not as described;
• is not supplied as agreed;
• otherwise fails to meet mandatory consumer standards.

9. Digital products and online content

9.1 Digital Products

Digital Products may include:

• ebooks;
• templates;
• guides;
• checklists;
• recordings;
• online courses;
• downloadable documents;
• educational resources;
• membership content.

9.2 Immediate digital access

Where you choose immediate access during an applicable cancellation period, you may be required expressly to:

• consent to digital supply beginning immediately; and
• acknowledge that you may lose your cancellation right once access or downloading begins.

9.3 Digital Product refunds

Once a Digital Product has been downloaded, accessed, streamed or otherwise supplied following the required consent and acknowledgment, it is non-refundable except where:

• it is faulty;
• it is materially not as described;
• it cannot reasonably be accessed due to a fault attributable to us;
• a remedy is required by law;
• we agree otherwise in writing.

Consumer rights concerning faulty digital content continue to apply. Digital content supplied to consumers is governed by statutory quality requirements.

9.4 Personal licence

Digital Products are licensed to the purchaser for personal, non-commercial and non-transferable use only.

You must not:

• share access details;
• distribute copies;
• upload files to sharing platforms;
• resell or sublicense the content;
• reproduce it in another course or product;
• use it to provide services to others;
• remove copyright notices.

10. Physical Products

Where physical Products are offered:

• product descriptions will be provided on the relevant page;
• delivery times are estimates and not guarantees;
• you must provide accurate delivery information;
• any physical returns will be governed by the Returns and Refund Policy;
• statutory rights relating to faulty or misdescribed goods remain unaffected.

We are not responsible for delays caused by couriers, customs, weather, industrial action or inaccurate information supplied by the customer, except where liability cannot lawfully be excluded.

11. Pricing, currency and payment

11.1 Prices

Prices will be displayed in GBP or another stated currency.

Prices may be subject to:

• VAT or other applicable taxes;
• currency-conversion charges;
• delivery costs;
• payment-provider fees where lawfully disclosed.

11.2 Payment processing

Payments are processed through third-party payment providers.

We do not ordinarily receive or store complete payment-card details.

Payment will usually be authorised or taken at checkout.

11.3 Pricing errors

We may correct an obvious pricing or description error before accepting an order.

If an order has already been accepted at an incorrect price, we will contact you and provide an appropriate option, which may include cancellation and refund.

11.4 Chargebacks

You should contact us before initiating a chargeback so we have a reasonable opportunity to investigate.

Nothing in this clause prevents you from exercising lawful rights through your payment provider.

12. Confidentiality

12.1 Confidential treatment

Information and documents supplied for a Consultancy Service will be treated as confidential and used only where reasonably necessary to:

• conduct conflict and suitability checks;
• assess the scope;
• prepare for and provide the Service;
• perform agreed research or document review;
• maintain business and contractual records;
• comply with legal, accounting, insurance or safeguarding obligations;
• establish, exercise or defend legal claims.

12.2 Limitations on confidentiality

We may disclose information where:

• disclosure is required by law or court order;
• a competent regulator or authority lawfully requires it;
• fraud, money laundering, crime or serious misconduct is suspected;
• there is a serious risk of harm;
• you authorise disclosure;
• disclosure is required to obtain confidential professional advice;
• disclosure is necessary to protect legal rights;
• the information is already lawfully public.

Where reasonably practicable, only the minimum information necessary will be disclosed.

12.3 Legal privilege

Confidentiality does not necessarily mean legal professional privilege applies.

You should instruct an authorised solicitor or barrister where privileged advice is important.

12.4 Promotional use

We will not use identifiable client files, consultation details, testimonials or case information for publicity without separate permission.

We may use genuinely anonymised or hypothetical educational examples where no individual or matter can reasonably be identified.

13. Data protection and client records

13.1 Data controller

Sian Gissing Global Holdings Ltd is the data controller for personal information collected through the Website and the Consultancy, except where a provider acts as an independent controller for its own purposes.

13.2 Information stored

We may keep records through secure ecommerce, CRM, practice-management, booking, email, cloud-storage and video-conferencing systems.

Records may include:

• identity and contact information;
• booking and payment records;
• intake information;
• conflict-check information;
• correspondence;
• consultation notes;
• documents supplied for review;
• records of Services;
• consent and compliance records.

13.3 Data-protection standards

We process personal information in accordance with applicable data-protection law, including:

• the UK GDPR;
• the Data Protection Act 2018;
• applicable ICO guidance;
• other privacy law that legally applies to our activities.

We seek to ensure that information is:

• processed lawfully, fairly and transparently;
• collected for identified purposes;
• adequate, relevant and limited to what is necessary;
• accurate where reasonably possible;
• retained only as long as needed;
• protected using proportionate technical and organisational measures.

13.4 Purposes of processing

We may process information to:

• respond to enquiries;
• administer bookings and payments;
• create customer records;
• conduct identity, conflict and suitability checks;
• provide Services;
• review documents;
• conduct research;
• communicate with you;
• maintain accounting, tax and contractual records;
• prevent fraud and security incidents;
• manage complaints;
• establish, exercise or defend legal claims;
• comply with legal obligations;
• send marketing communications where permitted.

13.5 Service providers

We do not sell confidential client files or consultation information.

We may disclose limited information to providers reasonably necessary to operate the business and deliver Services, including:

• Shopify, for ecommerce, customer accounts, checkout and order administration;
• Clio, where used for CRM, intake, matter and document management;
• Zoom, for online consultations;
• Google, for email, calendar, forms, cloud storage, analytics or business tools;
• appointment-booking and form providers;
• payment processors;
• accountants, insurers, IT providers and professional advisers;
• Meta, including Facebook and Instagram, where you interact with us through those services or where optional advertising and analytics tools are enabled.

Each provider may process information according to its own contractual role and privacy notice.

13.6 Meta and advertising tools

Where Meta Pixel, Conversions API, Google Analytics or similar technologies are enabled, information about Website visits, interactions or purchases may be processed for analytics, security, measurement or advertising.

Non-essential tracking will be used only where permitted and subject to available consent controls.

We do not sell confidential case details for advertising.

13.7 Legal disclosure

We may preserve or disclose information where reasonably necessary to:

• comply with legislation;
• comply with a court order or lawful authority request;
• investigate fraud or misuse;
• protect the rights and safety of a person;
• defend legal claims;
• obtain legal, tax, insurance or professional advice.

13.8 Your rights

Depending on the circumstances and applicable law, you may have rights to:

• be informed;
• access your personal information;
• correct inaccurate information;
• request deletion;
• restrict processing;
• object to certain processing;
• request data portability;
• withdraw consent;
• complain to the ICO or another competent authority.

The ICO confirms that the right to erasure applies in certain circumstances and is not absolute.

Requests should be sent to:

legal@siangissing.com

We may request reasonable proof of identity.

13.9 Deletion requests

You may request deletion at any time.

We will assess the request under applicable law. We may retain specified records where reasonably necessary for:

• tax and accounting;
• contractual records;
• fraud prevention;
• insurance;
• complaints;
• legal claims;
• safeguarding;
• compliance with legal obligations.

13.10 Retention

We retain information only for as long as reasonably necessary for the relevant purpose.

When information is no longer required, we will delete, anonymise or securely place it beyond ordinary use where appropriate.

Further details are contained in our Privacy Policy.

14. International clients and data transfers

14.1 International Services

Clients may be located in:

• the United Kingdom;
• the European Union or European Economic Area;
• the United States;
• Asia;
• other jurisdictions.

14.2 Applicable law of the underlying matter

Unless expressly agreed in writing, the Consultancy’s research and strategic discussion are based primarily on the law of England and Wales.

You must tell us:

• your country of residence;
• where the relevant events occurred;
• the governing law of any agreement;
• the location of relevant parties and assets;
• the court, tribunal, regulator or authority involved;
• whether proceedings have started outside England and Wales.

14.3 Foreign-law matters

Where a matter concerns another jurisdiction, we may:

• limit the Service to general strategy or research;
• require you to obtain local advice;
• decline the matter;
• work alongside a suitably qualified local professional where separately agreed.

14.4 Mandatory local rights

Choosing English law for these Terms does not remove any mandatory consumer or data-protection right that applies in your country of habitual residence and cannot lawfully be excluded.

14.5 International processing

Information may be accessed, stored or processed outside the United Kingdom or your country through providers such as Shopify, Clio, Zoom, Google, Meta and payment or cloud-service providers.

Where required, we will seek to rely upon a lawful transfer mechanism, such as:

• adequacy regulations;
• recognised contractual safeguards;
• an International Data Transfer Agreement;
• an applicable UK Addendum;
• another authorised transfer safeguard;
• a lawful exception.

15. Intellectual property and copyright

15.1 Ownership

Unless expressly stated otherwise, all intellectual-property rights relating to the Website, Company, Consultancy, Products and Services are owned by or lawfully licensed to:

Sian Gissing and/or Sian Gissing Global Holdings Ltd.

This includes:

• the name Sian Gissing;
• Sian Gissing Strategic Legal Consultancy;
• the SG monogram;
• logos, favicons and brand marks;
• branding and visual presentation;
• colour palettes and original design elements;
• original photographs and portraits;
• graphics, illustrations and artwork;
• original Website wording and copy;
• slogans, headings and distinctive expressions;
• consultation frameworks and methodologies;
• research and educational materials;
• forms, questionnaires and checklists;
• templates, guides and downloads;
• ebooks, courses and recordings;
• podcasts, videos and audio;
• social-media content and captions;
• client-facing materials;
• presentations and compilations.

The existing Website Terms already assert ownership over the Website’s text, branding, graphics, photographs, videos, courses and downloadable resources.

15.2 Personal intellectual property

Where intellectual property was created or is personally owned by Sian Gissing, it may be used by Sian Gissing Global Holdings Ltd under permission or licence from Sian Gissing.

Nothing transfers ownership of Sian Gissing’s:

• personal name;
• likeness;
• face or image;
• voice;
• signature;
• original expressions;
• personally owned intellectual property.

15.3 Third-party materials

Certain fonts, software, stock assets, platform features, licensed images, music, icons or other materials may belong to third parties.

Those materials remain subject to their respective ownership and licence terms.

15.4 Permitted use

You may use Website content only for lawful, personal and non-commercial purposes.

Without prior written permission, you must not:

• reproduce or copy content;
• distribute or republish it;
• commercially exploit it;
• modify it into a derivative commercial work;
• upload it to another Website or platform;
• share paid Products;
• remove copyright notices;
• imitate the distinctive branding;
• use logos or the SG monogram;
• use content to train or populate an AI system or commercial dataset;
• record or distribute paid Services;
• imply an affiliation or endorsement that does not exist.

15.5 Consultation materials

Notes, summaries, frameworks, research, checklists, templates and educational materials provided during a Service remain the intellectual property of Sian Gissing and/or the Company unless agreed otherwise.

You receive a personal, limited, non-exclusive and non-transferable licence to use them for your own matter.

You may share relevant material confidentially with an adviser assisting you on the same matter.

You must not:

• sell or publish it;
• distribute it generally;
• use it to provide services to others;
• incorporate it into a competing product;
• remove ownership notices.

15.6 Client materials

You retain ownership of documents you supply.

You grant us limited permission to copy, store, inspect and use them as reasonably necessary to:

• assess the matter;
• provide the Service;
• conduct research;
• maintain required records;
• comply with law;
• establish or defend legal claims.

You confirm that you have authority to provide the materials and that doing so does not unlawfully breach another person’s rights, confidentiality or a court order.

15.7 Images, voice and likeness

Images, photographs, video, voice recordings and likenesses of Sian Gissing must not be copied, manipulated, published or commercially used without prior written permission.

No permission is given to use them to:

• create impersonations;
• operate fake profiles;
• imply endorsement;
• advertise unrelated products;
• create deceptive AI-generated content;
• cause reputational or commercial harm.

15.8 Infringement

Suspected infringement should be reported to:

legal@siangissing.com

We reserve the right to pursue takedowns, injunctions, damages or other lawful remedies.

16. Reviews, testimonials and user submissions

16.1 Reviews

You may submit truthful, lawful and honest reviews.

Nothing in these Terms prevents you from:

• expressing a genuine opinion;
• reporting a concern to an authority;
• obtaining independent advice;
• exercising consumer rights;
• participating in legal proceedings.

16.2 Prohibited submissions

You must not submit or publish material that:

• is knowingly false;
• is unlawful or defamatory;
• contains confidential information belonging to another person;
• infringes intellectual-property rights;
• is threatening, abusive or harassing;
• impersonates the Company;
• maliciously misrepresents a Service.

16.3 Testimonials

We will seek permission before publishing an identifiable testimonial.

Permission may be withdrawn for future use, although it may not always be possible to recall material already lawfully printed or distributed.

17. Third-party platforms and links

The Website may link to third-party services.

We are not responsible for:

• third-party content;
• service availability;
• privacy practices;
• security outside our reasonable control;
• decisions made by third-party platforms;
• changes to third-party features.

Your use of Shopify, Zoom, Google, Clio, Meta, payment processors or other services may also be governed by their terms and privacy policies.

18. Limitation of liability

18.1 Liability that is not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• deliberate wrongdoing;
• breach of rights that cannot lawfully be excluded;
• any other liability that law does not permit us to exclude.

18.2 General limitation

Subject to section 18.1 and to the fullest extent permitted by law, we are not liable for:

• indirect or consequential loss;
• loss of profit, revenue or opportunity;
• loss of anticipated savings;
• loss caused by incomplete or inaccurate information supplied by you;
• decisions made without obtaining recommended specialist advice;
• an outcome controlled by a court, regulator, third party or opposing party;
• technology failures outside our reasonable control;
• unauthorised use of confidential meeting links caused by you;
• foreign-law consequences outside the agreed scope.

18.3 Business customers

Where you purchase wholly or mainly for business purposes, our aggregate liability arising from the relevant Product or Service will ordinarily be limited to the amount paid for that Product or Service, except where such a limitation is unlawful.

18.4 Consumers

Any limitation applying to a consumer is subject to:

• the Consumer Rights Act 2015;
• the Consumer Contracts Regulations;
• applicable mandatory consumer protections;
• the requirement that contract terms be fair and transparent.

19. Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• natural disaster;
• illness or emergency;
• war or civil unrest;
• power or internet failure;
• cyberattack;
• failure of a third-party platform;
• industrial action;
• government restriction;
• interruption to telecommunications.

We will take reasonable steps to reduce the impact and communicate material disruption.

20. Complaints

20.1 Making a complaint

Complaints should be sent to:

legal@siangissing.com

Please include:

• your full name;
• booking or order reference;
• a description of the concern;
• relevant supporting information;
• the outcome you seek.

20.2 Response

We aim to:

• acknowledge a complaint within five working days;
• investigate it fairly;
• provide a substantive response within 28 days where reasonably possible.

20.3 External routes

Because the Consultancy is not an SRA-authorised law firm, the SRA and Legal Ombudsman may not have jurisdiction.

This does not affect your right to:

• obtain independent legal advice;
• exercise statutory consumer rights;
• contact Trading Standards or Citizens Advice;
• complain to the ICO about data protection;
• bring a claim before a competent court or body.

21. Suspension and termination

We may suspend or terminate access to a Product or Service where:

• these Terms are breached;
• unlawful or fraudulent conduct is suspected;
• you threaten or abuse another person;
• payment is reversed;
• intellectual property is infringed;
• continuing the relationship would create a conflict or regulatory concern;
• continuing would be unsafe or inappropriate.

Termination does not affect rights or obligations that arose before termination.

Clauses concerning payment, confidentiality, intellectual property, liability, records and dispute resolution survive termination where appropriate.

22. Changes to these Terms

We may update these Terms to reflect:

• legal or regulatory developments;
• changes to Services;
• new technology or providers;
• operational or security requirements;
• clarification of existing wording.

The current version will be published on the Website with the updated date.

Changes will not retrospectively remove rights already accrued under an existing contract unless lawfully agreed.

23. General provisions

23.1 Entire agreement

These Terms, relevant policies, Service description and any written scope constitute the agreement between you and the Company concerning the purchase.

23.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.

23.3 No waiver

Failure to enforce a right immediately does not waive that right.

23.4 Assignment

You may not transfer your rights or obligations without our written consent.

We may transfer the contract as part of a genuine restructuring, sale or transfer of the business, provided this does not reduce mandatory consumer rights.

23.5 Third-party rights

Except where expressly stated, no person who is not a party to the contract has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

24. Governing law and jurisdiction

24.1 Governing law

These Terms, any contract between you and the Company, and any non-contractual obligations arising from them are governed by the laws of England and Wales.

24.2 Courts

Subject to mandatory consumer rights, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms, Products or Services.

24.3 International consumers

If you purchase as a consumer outside England and Wales, nothing in these Terms excludes:

• mandatory consumer protections;
• data-protection rights;
• a mandatory right to bring proceedings in another competent court;
• another statutory protection that cannot lawfully be excluded under the law of your habitual residence.

24.4 Local compliance

You are responsible for informing us of relevant jurisdictional circumstances.

We may decline a Service where local law, sanctions, professional restrictions or regulatory requirements make it inappropriate to proceed.

25. Contact

For enquiries concerning these Terms:

Sian Gissing Global Holdings Ltd
Trading as Sian Gissing Strategic Legal Consultancy

128 City Road
London
England
EC1V 2NX
United Kingdom

Email: legal@siangissing.com

Copyright notice

© 2026 Sian Gissing and Sian Gissing Global Holdings Ltd. All rights reserved.

Sian Gissing Strategic Legal Consultancy is a trading name of Sian Gissing Global Holdings Ltd.

The SG monogram, original branding, Website wording, consultation frameworks, photographs, images, research, educational content and original materials must not be copied, reproduced, distributed or commercially used without prior written permission.