SIAN GISSING GLOBAL HOLDINGS LTD

Last updated: March 2026

1. Introduction

1.1  The website www.siangissing.com (the “Website”) is operated by SIAN GISSING GLOBAL HOLDINGS LTD (the “Company”, “we”, “us”, or “our”).

The Company is registered in England and Wales.

Registered office:

128 City Road
London
England
EC1V 2NX
United Kingdom

1.2 These Terms and Conditions (“Terms”) govern your use of the Website and any related services provided through the Website (the “Services”), including the purchase of physical products, digital products, online programmes, or other services offered by the Company.

By accessing the Website or purchasing from us, you agree to be bound by these Terms.

1.3 These Terms should be read alongside our:

• Privacy Policy

• Cookie Policy

• Returns & Refund Policy

which together govern your use of the Website.

1.4 We reserve the right to amend these Terms from time to time. The most current version will always be published on the Website. Continued use of the Website following any changes constitutes acceptance of those changes.

2. Use of the Website

2.1 You agree to use the Website only for lawful purposes.

You must not:

• misuse the Website

• introduce malicious software

• attempt to gain unauthorised access to the Website or servers

• interfere with the Website’s operation

2.2 We may suspend, withdraw, or restrict access to all or part of the Website at any time without notice.

2.3 The Website may contain links to third-party websites. The Company has no control over such websites and accepts no responsibility for their content.

3. Intellectual Property

All content on this Website is the intellectual property of SIAN GISSING GLOBAL HOLDINGS LTD, including but not limited to:

• text

• branding

• graphics

• photographs

• videos

• digital products

• training materials

• courses

• downloadable resources

You may not reproduce, copy, distribute, or republish any content without prior written permission.

Unauthorised use may result in legal action. 

 

3.1 Terms of Using Our Services

3.1.1 Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.

3.1.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

3.1.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

3.1.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.

3.1.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our Privacy Policy, we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

3.1.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

3.1.7 We have the right to remove any material or posting you make on the Services at our sole discretion.

4. User Content

Any content submitted by users to the Website or via social media interactions may be used by the Company for promotional or operational purposes.

You confirm that any material you submit does not infringe the rights of any third party.

5. Orders

5.1 Invitation to Treat

The Products and Services displayed on the Website constitute an invitation to treat only. When you place an order through the Website you are making an offer to purchase the selected Product(s) or Service(s).

All orders are subject to acceptance by the Company and availability of stock or service capacity.

Items placed in your shopping basket are not reserved and may be purchased by other customers until the checkout process is completed.

If we are unable to fulfil your order, we will notify you as soon as reasonably possible.

5.2 Right to Refuse Orders

The Company reserves the right, at its sole discretion, to refuse or cancel any order without liability.

Examples of circumstances where we may decline or cancel an order include, but are not limited to:

• payment authorisation cannot be obtained

• suspected fraudulent or unauthorised transactions

• shipping restrictions apply to the item

• the item is out of stock

• the item does not meet our quality control standards

• pricing or product description errors

• the customer does not meet eligibility requirements set out in these Terms

5.3 Product Compliance

The Company is under a legal duty to supply goods that conform to their description on the Website and comply with applicable consumer protection laws.

Nothing in these Terms affects your statutory rights.

5.4 Transaction Review and Cancellation

The Company reserves the right to refuse, suspend, cancel, or reverse any transaction at any time where necessary, including after processing has begun.

This may occur where:

• fraud prevention checks require additional verification

• payment processing errors occur

• the order breaches these Terms

5.5 Order Acknowledgement

Once an order has been placed, you will receive an order acknowledgement email confirming that we have received your order.

This email will include:

• your order number

• details of the Products or Services ordered

• delivery information

This acknowledgement does not constitute acceptance of the order.

5.6 Formation of Contract

A legally binding contract of sale is formed only when:

• the Product has been dispatched, or

• access to a digital product or service has been granted

and we have sent you an email confirming dispatch or access.

5.7 Customer Accounts

When placing an order, you may be required to create an account and provide accurate information.

You agree that all information you provide is:

• true

• accurate

• current

• complete

You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorised use of your account.

5.8 Order Status Updates

Order status updates may be provided through the Website or via email.

While updates are typically processed within a short period, the Company makes no warranty regarding the availability or accuracy of order tracking functionality.

5.9 Payment Processing

Payment will be authorised and debited at the time the order is placed.

If payment authorisation fails, the order will not be processed.

All payments are processed through secure third-party payment providers.

 

5.10 Transaction Records

The Company may retain records of transactions and order information in accordance with its Privacy Policy and applicable data protection laws.

 

6. Digital Products and Online Services

The Company may provide:

• online courses

• digital downloads

• educational content

• coaching services

• memberships

Unless otherwise stated:

Digital products and online services are non-refundable once access has been granted.

All digital content is licensed for personal use only and may not be reproduced, shared, or resold.

7. Pricing and Payment

Prices displayed on the Website may be listed in GBP or other currencies.

Prices may be subject to:

• applicable taxes

• shipping charges

Payment must be made using approved payment methods available at checkout.

We reserve the right to correct pricing errors.

8. Orders

The display of products on the Website constitutes an invitation to treat.

When you place an order, you are making an offer to purchase.

A contract is formed only when we confirm dispatch of the product.

9. Delivery

Delivery times are estimates and not guaranteed.

The Company is not responsible for delays caused by:

• couriers

• customs

• weather

• incorrect shipping information provided by the customer.

10. Returns and Refunds

Returns and refunds for physical products are governed by our Returns & Refund Policy.

Digital products and services are non-refundable once delivered, except where required by law.

11. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• indirect losses

• loss of profit

• loss of business

• reliance on information provided through the Website

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

• any liability which cannot legally be excluded.

12. Reputation Protection and Misuse

Users must not engage in behaviour intended to damage the reputation of the Company or its representatives.

Prohibited conduct includes:

• harassment or cyber bullying

• defamatory statements

• malicious distribution of content

• unauthorised screenshots or recordings used to cause reputational harm

• impersonation of the Company or its representatives

The Company reserves the right to take appropriate action, including restricting access, reporting misuse to platforms, or pursuing legal remedies where necessary.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For enquiries relating to these Terms:

legal@siangissing.com