Returns & Refunds Policy
Returns & Refunds Policy
SIAN GISSING GLOBAL HOLDINGS LTD
Last updated: March 2026
This Returns & Refund Policy applies to purchases made through the SIAN GISSING website and online store operated by SIAN GISSING GLOBAL HOLDINGS LTD.
14-Day Return Policy (Physical Products)
We offer a 14-day return policy for physical products, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition that you received it
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Include all original tags and packaging
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Be accompanied by a receipt or proof of purchase
Returns requested outside this period may not be accepted unless required under applicable consumer protection laws.
How to Request a Return
To start a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Supporting photographs if the item is damaged or incorrect
Returns must be authorised before they are sent. Items returned without prior approval may not be accepted.
Approved returns should be sent to:
SIAN GISSING GLOBAL HOLDINGS LTD – Head Office
128 City Road
London
England
EC1V 2NX
United Kingdom
Return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of receiving the order.
To assist with investigation and resolution, we may require:
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Photographs of the product
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Photographs of the packaging
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Photographs of the shipping label
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Clear images of any damage
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Photos including a visible date and time stamp where possible
Providing accurate evidence helps us investigate courier damage claims and process replacements or refunds efficiently.
Exchanges
If you wish to exchange an item, the quickest way is to:
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Request a return for the original item
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Once accepted, place a new order for the replacement item
Non-Returnable Items
Certain items cannot be returned or refunded.
These include:
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Digital products
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Online courses, coaching, or consulting services
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Downloadable content
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Personalised or custom-made items
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Personal care products (including cosmetics and beauty items)
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Perishable goods
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Hazardous materials
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Gift cards
Digital Products & Online Services
All digital products, online services, coaching programmes, memberships, and downloadable content are non-refundable once purchased or accessed.
By purchasing digital products or services from this website, you acknowledge and agree that:
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delivery or access begins immediately after purchase, and
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you waive any statutory right to cancel, except where required by law.
Sale Items
Items purchased during sales or promotional discounts may not be eligible for return or refund unless faulty.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel your order within 14 days without providing a reason.
To qualify:
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the item must be unused and in its original condition
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tags and packaging must remain intact
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proof of purchase must be provided
This right does not apply to digital content once delivery has begun with the customer's consent.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
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Your bank or payment provider may take additional time to post the refund
If 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact
For any questions about returns or refunds, please contact: